The German Travel Insurance Fund (DRSF) has initiated the refund process for consumers affected by the bankruptcy of FTI Touristik GmbH or BigXtra Touristik GmbH.

In a statement, the German Travel Insurance Fund (DRSF) said: “The German Travel Insurance Fund (DRSF) protects consumers who were affected by the bankruptcy of FTI Touristik GmbH or BigXtra Touristik GmbH and who booked package tours under Section 651a BGB or related travel services under Section 651w BGB.

The process for refunding deposits for canceled trips and for making on-site payments to continue trips that have already started in the holiday regions has begun. This means that the DRSF will now actively contact all eligible consumers who have provided the necessary contact information via email.

The DRSF carefully checks the received data. Due to the volume of data and the complexity of the information, this process may take some time. If there are any questions regarding the provided information, the DRSF will contact the affected consumers. We assure all eligible consumers that we will complete the refund process as quickly as possible. Initial refunds can be made shortly.

Consumers whose data has not yet been submitted to the DRSF will have the opportunity to register for the refund process and submit the necessary data at a later time. These consumers will be contacted first by mail. They will then be able to submit their data directly using the online form on the DRSF website.”